1. Introduction
These Terms & Conditions (“Terms”) govern your use of jivansaathi.online and the matrimonial matchmaking services offered by Jivansaathi (“Jivansaathi”, “we”, “us”). By using our website or services, you agree to these Terms.
Important: Jivansaathi is a matrimonial matchmaking service. We help introduce individuals and families who may be compatible. We do not guarantee marriage, compatibility, or a successful match. Decisions about any relationship or marriage are made entirely by you and your family.
2. Eligibility
You must be at least 18 years old and legally free to marry under the laws that apply to you to use our services. If you register on behalf of a family member, they must also meet these requirements and must agree to their profile being created and shared.
3. User Registration
To use our matchmaking service you may need to provide personal and matrimonial information through our contact form, WhatsApp or a consultation. You agree to provide information that is true, current and complete, and to keep it up to date.
4. Matrimonial Profile Accuracy
You are responsible for the accuracy of the information and photographs in your profile. Providing false information — for example about marital status, age, education, income or family — is a serious breach of these Terms and may lead to immediate termination of your profile.
Photographs must be recent, genuinely of you, and appropriate.
5. Profile Verification
Our team reviews profiles and speaks with members before making introductions. However, unless we expressly tell you otherwise in writing, we do not independently verify identity documents, education, employment, income, marital history or other claims made by members.
You and your family are responsible for making your own enquiries and checks before making any commitment. [EDIT: describe any specific verification steps you actually perform, if any]
6. Matchmaking Services
Our services may include consultations, preparing your profile, suggesting potential matches, and arranging introductions between individuals or families. Suggestions are based on the information and preferences you provide and on our team’s judgement. We do not promise a specific number of suggestions or introductions within any time period.
7. User Responsibilities
You agree to:
- Treat other members and their families with respect and courtesy
- Keep the details of other members confidential and use them only to consider a potential match
- Take sensible precautions when meeting anyone for the first time, such as meeting in public and involving family
- Tell us promptly if you are no longer looking, if you get engaged or married, or if your details change
8. Privacy and Confidentiality
We handle your personal information as described in our Privacy Policy. Your profile details are shared with prospective matches only with your consent. Please be aware that once details are shared with another member, we cannot fully control how they are used.
9. Membership Plans and Fees
Details of any membership plans, registration fees or service charges will be explained to you clearly before you pay anything. There are no hidden charges.
[EDIT: list your membership plans, prices, what each includes, payment methods and payment timing]
10. Refund Policy
[EDIT: state your refund policy — e.g. whether fees are refundable, under what conditions, the time limit to request a refund, and how to request it]
Because we do not guarantee marriage or a successful match, not finding a match is not by itself a reason for a refund unless your refund policy above says otherwise.
11. Prohibited Activities
You must not:
- Provide false, misleading or impersonated information or photographs
- Use the service if you are under 18 or not legally free to marry
- Harass, threaten, deceive, blackmail or demand money or gifts from other members
- Share other members’ details or photographs publicly or with anyone not involved in the match
- Use the service for commercial solicitation, fraud, or any unlawful purpose
- Attempt to disrupt, copy or misuse our website
12. Limitation of Liability
We provide our services with reasonable care and skill. To the fullest extent permitted by law, Jivansaathi is not responsible for the conduct of any member, the accuracy of information provided by members, or the outcome of any introduction, meeting, engagement or marriage. Where our liability cannot be excluded, it is limited to the amount of fees you paid us in the 12 months before the claim.
Nothing in these Terms limits any rights you have under applicable consumer protection law.
13. Service Availability
We aim to keep our website and communication channels available, but we do not guarantee uninterrupted access. We may change, suspend or discontinue parts of our service at any time.
14. Termination of Accounts
You may ask us to close your profile at any time by contacting us. We may suspend or close a profile if we reasonably believe these Terms have been breached, false information was provided, or a member’s behaviour puts others at risk. [EDIT: state whether any fees are refundable on termination]
15. Changes to Terms
We may update these Terms from time to time. The latest version will always be published on this page with its last-updated date. Continued use of our services after changes means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of [EDIT: jurisdiction, e.g. Pakistan].
17. Contact Information
For questions about these Terms, please contact:
Jivansaathi
WhatsApp: +92 307 9609216
Website: https://jivansaathi.online